Newsarchiv
2021.
Refratechnik Steel GmbH
Refratechnik und Horn setzen gemeinsam auf den Produktionsstandort Deutschland
Baymag Inc.
Baymag and ZS2 Technologies form strategic partnership to accelerate commercialization of leading-edge sustainable construction materials
Refratechnik Holding GmbH
Die Refratechnik Gruppe ist neues Mitglied bei der Deutsche Feuerfest-Industrie e. V., (DFFI)
Refratechnik Holding GmbH
Vereinbarung zwischen Refratechnik und Höganäs Borgestad bringt Vorteile für Feuerfest-Anwender in Nordischen Ländern
Is service a tradition from the past or has it an economic future?
In these times of focus on cash flow, shareholder value, lean management and Best Cost Strategies, “Service” might be an anachronism of “the good old times”, or a nostalgic “feel good factor”.
However, through years of reducing headcount, eliminating technical support centers and even R&D departments; the impact of outsourced services is growing in relevance.
For Services to be successful, it is imperative that a foundation of trust is established. This means it is critical that we understand an operations needs and triggers, KPIs, new ways of communicating, the ever evolving and rotating workforce, and significant shifts in organizational structures. Today more than ever, Service, when approached correctly, is an opportunity to contribute real value through profit.
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However, through years of reducing headcount, eliminating technical support centers and even R&D departments; the impact of outsourced services is growing in relevance.
For Services to be successful, it is imperative that a foundation of trust is established. This means it is critical that we understand an operations needs and triggers, KPIs, new ways of communicating, the ever evolving and rotating workforce, and significant shifts in organizational structures. Today more than ever, Service, when approached correctly, is an opportunity to contribute real value through profit.