Новости, архив
2021.
Refratechnik Cement GmbH
Is service a tradition from the past or has it an economic future?
Refratechnik Steel GmbH
Refratechnik and Horn have jointly opted for production sites in Germany
Baymag Inc.
Baymag and ZS2 Technologies form strategic partnership to accelerate commercialization of leading-edge sustainable construction materials
Refratechnik Holding GmbH
Agreement between Refratechnik and Höganäs Borgestad to benefit refractory users in Nordic Countries
Is service a tradition from the past or has it an economic future?
In these times of focus on cash flow, shareholder value, lean management and Best Cost Strategies, “Service” might be an anachronism of “the good old times”, or a nostalgic “feel good factor”.
However, through years of reducing headcount, eliminating technical support centers and even R&D departments; the impact of outsourced services is growing in relevance.
For Services to be successful, it is imperative that a foundation of trust is established. This means it is critical that we understand an operations needs and triggers, KPIs, new ways of communicating, the ever evolving and rotating workforce, and significant shifts in organizational structures. Today more than ever, Service, when approached correctly, is an opportunity to contribute real value through profit.
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However, through years of reducing headcount, eliminating technical support centers and even R&D departments; the impact of outsourced services is growing in relevance.
For Services to be successful, it is imperative that a foundation of trust is established. This means it is critical that we understand an operations needs and triggers, KPIs, new ways of communicating, the ever evolving and rotating workforce, and significant shifts in organizational structures. Today more than ever, Service, when approached correctly, is an opportunity to contribute real value through profit.